“My husband Charles Carroll and I would like to extend our sincerest “thanks” with a grateful heart to you and your Team for making our refinance happen. I was in the banking industry in the late 70’s. We’ve had several prior home purchases and refinances and we absolutely dreaded having to even ponder attempting one. Thank you very much for reaching out to me to “follow up” about a lending opportunity for us.
I have to be sincere. I am “high maintenance” I ask question after question and each time you were professional and earnest with your answers. My husband and I felt as though we were were a part of your family. Your professionalism “shines” through in all facets of the loan process. You were on point from our first phone call, through the information gathering process, home appraisal, lending paperwork and closing. When I called with more questions and doubts, you were unwavering. You were calm and understanding which made us feel more confident in our decisions. We cannot say enough about you and we are privileged to refer you and your Team to everyone we know and come to meet that may be purchasing a home or refinancing their existing one.
Thank you from the bottom of our hearts!
Sincerest regards and a ‘hug’,”